![]() This huge growth indicates an annual gain of around $200 million. In 2023, the chatbot market is projected to grow by over $994 million. Roughly 1.5 billion people are using chatbots, most of which are located in those 5 countries.ģ. The top 5 chatbot-using countries are the United States, India, Germany, the United Kingdom, and Brazil. The top 5 industries profiting from the incorporation of chatbots are:Ģ. ![]() Here are some chatbot growth statistics for you to understand the dynamism of chatbotsġ. Anything that requires automation has a chatbot in it. Moreover, they are used for almost everything. Chatbot: The Dynamicīy now, you should know that chatbots are everywhere. 38.9% of companies that use chatbots are in the IT software and service sector. Only 9% of online stores worldwide set up chatbots on their websites.ġ7. 34% of online retail customers accept using chatbots.ġ6. 36% of companies turn to the chatbot market to improve lead generation.ġ5. Chatbots are used for upselling in about 20% of cases.ġ4. 55% of companies that use chatbots get more high-quality leads.ġ3. About 3 in 4 companies were satisfied with the results that introduced chatbots.ġ2. The average length of a chatbot conversation is 5.7 messages.ġ1. 58% of the companies that turn to the chatbot market are B2B, and 65.1% are SaaS businesses.ġ0. 39% of all chats between businesses and consumers involve a chatbot.ĩ. A popular internet game reported 2+ billion players used chatbots to raise queries during the gameplay and received direct replies without delay.Ĩ. 84% of companies believe that AI chatbots will gain importance for customer communication.ħ. Business leaders claim that on average, chatbots have increased sales by 67%.Ħ. 57% of businesses state that chatbot usage results in a significant ROI with minimal investmentsĥ. 7-25% is the revenue chatbots bring to the online store.Ĥ. The conversion rate of chatbots in some industries can reach up to 70%.ģ. ![]() Giants such as LinkedIn, Starbucks, British Airways, and eBay continue using chatbots in 2022.Ģ. In fact, according to Databox research, these marketing channels yield the most leads:Ĭheck out more chatbot engagement statistics about how they help you convert a lot better!ġ. They offer valuable solutions and engage the customer in exchange for valuable lead information. And, chatbots are one of the most effective ways of lead generation. 34% of customers prefer communicating with a customer agent via chatbot protocol instead of phone or live interaction. 60% of consumers would still prefer to wait in queue for a real agent to reply rather than receive an instant response from a chatbot.ĥ. 64% of businesses trust chatbots to provide personalized customer support rather than regular customer service.Ĥ. Only 17% of customers believe that companies overuse chatbots, making it too difficult to reach human agents.ģ. About 90% of customer queries are resolved in 10 messages or fewer.Ģ. In fact, acquiring new customers costs more than retaining existing ones.Īnd that’s what chatbots are here for! See how chatbots rule the customer support world with these amazing chatbot customer service statistics:ġ. More than acquiring customers, it’s important to retain them. Good customer service is a must if you want your customers to keep coming back to you. If the alternative were to wait 15 minutes for an answer, 62% of consumers would rather talk to a chatbot than a human agent. Popularity of chatbots – 96% of customers heard about chatbots and know what they are.ġ0. About 53% of respondents find waiting too long for replies the most frustrating part of interacting with businesses.ĩ. 74% of customers would choose a chatbot over a human agent to look for answers to simple questions.Ĩ.
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